Planning a trip to Vietnam or across Asia often means flying with Vietjet Air, one of the region’s most popular low-cost carriers. While its fares are attractively budget-friendly, understanding the Vietjet Air cancellation policy is essential—especially for USA-based travelers who want to avoid unexpected charges.
Vietjet Air offers affordable routes across Asia and beyond, but if your plans change, the airline follows a structured cancellation policy rather than a simple “no-fee” approach. Knowing the rules, timing, and fare conditions can make a big difference in how much you pay or recover.
In this guide, you’ll learn how the Vietjet Air cancellation policy works, the fees you may face, and the best ways to cancel your booking while protecting your ticket value. For immediate assistance navigating these tricky situations, you can always reach AirlinesDealsHub team at +1-855-662-5620. Let’s turn that missed flight anxiety into a clear action plan.
Vietjet Air 24-Hour Cancellation Rule
Vietjet Air follows the standard 24-hour cancellation policy in line with many international carriers. If you book a flight directly through Vietjet's website or official channels, you can cancel within 24 hours of booking without penalty – provided your departure date is at least 7 days away.
Eligibility requirements:
- Cancellation request submitted within 24 hours of booking confirmation
- Scheduled departure date is at least 7 days from the booking date
- Booking was made directly with Vietjet (not through Expedia, Kayak, or other third parties)
What you receive:
- Full refund to your original payment method
- No cancellation fees
- Refund processing time: 7 to 21 business days, depending on your financial institution
Important note for travelers: If you book through a third-party site like Expedia, AirlinesDealsHub, or Kiwi, the 24-hour rule does not apply. You must follow that agency's cancellation policy, which may be more restrictive.
Vietjet Air Cancellation Policies (After 24 Hours)
Once the 24-hour window closes, Vietjet Air applies different rules based on your fare type and how far in advance you cancel. Unlike some US carriers, Vietjet does not offer free cancellation after 24 hours.
Eco Fare:
- Must cancel at least 24 hours before departure
- Receive a credit shell (no cash refund)
- Credit valid for 180 days
Deluxe Fare:
- Must cancel at least 24 hours before departure
- Receive a credit shell (no cash refund)
- Credit valid for 180 days
SkyBoss Fare:
- Must cancel at least 3 hours before departure
- Receive a credit shell (no cash refund)
- Credit valid for 180 days
Business Fare:
- Must cancel at least 3 hours before departure
- Receive a credit shell (no cash refund)
- Credit valid for 180 days
Key takeaway: Vietjet Air's travel credits are typically valid for 90 days from the date of issue – much shorter than Avelo's 1-year window. Use them quickly or lose them.
Cancellation Fees by Route
If your fare permits cancellation, the following fees apply per passenger per flight segment:
Domestic flights within Vietnam: Approximately $14 USD (350,000 VND)
Flights within Southeast Asia (Thailand, Singapore, Malaysia, etc.): Approximately $36 USD (900,000 VND)
Flights to Japan or South Korea: Approximately $40 USD (1,000,000 VND)
Flights to Australia or Central Asia: $48 to $100 USD (1,200,000 to 2,500,000 VND)
Additional cost: If you are rebooking instead of canceling, you also pay any fare difference when the new flight costs more than your original ticket.
No-Show Policy
Passengers who do not cancel before the required deadline and fail to board their flight are classified as "no-shows." In this scenario:
- 100% of the ticket value is forfeited
- No travel credit is issued
- Any connecting or return flights on the same booking may be automatically canceled
To avoid losing your ticket value, always cancel before the deadline – even if you are canceling at the last minute.
When Vietjet Air Cancels Your Flight?
If Vietjet cancels your flight due to operational reasons, weather, or schedule changes, passenger rights are stronger. In these situations, you are entitled to the following options:
Full cash refund: Refund to original payment method with no fees
Free rebooking: Next available flight at no additional cost
Alternative routing: Rerouted to your destination at no extra charge
Compensation: May apply under certain aviation laws (such as EU261 for flights departing Europe)
Note for USA travelers: US Department of Transportation rules do not apply to Vietjet flights unless the flight departs from or arrives in the United States. Vietjet currently does not operate US routes.
How to Cancel a Vietjet Air Flight?
To cancel a Vietjet Air flight you can use online method or you can visit an official Vietjet Air ticket office (located at major hubs like Suvarnabhumi Airport or Ho Chi Minh City) at least 3 hours before departure. Bring your booking confirmation (PNR code) and passport. Most standard fares are non-refundable, potentially only allowing travel credit.
Option 1: Online Cancellation
Canceling online avoids additional service fees. Follow these steps:
- Go to www.vietjetair.com
- Click on "Manage Booking"
- Enter your Booking Code (6-character PNR) and your Last Name
- Select the flight segment you wish to cancel
- Click "Cancel Flight" or "Request Cancellation"
- Review the cancellation fee and refund amount displayed on screen
- Confirm your cancellation
- Save the confirmation email for your records
Option 2: Customer Support Center
Vietjet operates a 24/7 customer support hotline at +1-855-662-5620.
Option 3: Third-Party Bookings
If you booked through Expedia,AirlinesDealsHub, Kiwi, or any other online travel agency, you must cancel through that platform. Vietjet cannot modify or cancel third-party bookings. Contact your booking agent directly.
Important: A service fee of approximately $10 to $20 USD per passenger may apply when canceling by phone. Use online cancellation whenever possible to avoid this fee.
Frequently Asked Questions
1. Can I cancel a Vietjet flight within 24 hours and get a full refund?
Yes, but only for bookings made directly through Vietjet's website, and only if your departure date is at least 7 days away. Bookings through third-party sites like Expedia are not covered.
2. Does Vietjet Air charge cancellation fees?
Yes. After the 24-hour window, cancellation fees range from approximately $14 to $100 USD depending on the route and how close to departure you cancel. Higher fees apply for last-minute cancellations.
3. What is a Vietjet credit shell?
A credit shell is Vietjet's form of travel credit. It represents the value of your canceled ticket minus any applicable fees. Credit shells are valid for 180 days from the original departure date and can only be used for future Vietjet bookings. They cannot be converted to cash.
4. Can I cancel a non-refundable Vietjet ticket?
Vietjet does not offer a separate "non-refundable" fare category. However, Eco and Deluxe fares effectively function as non-refundable after 24 hours. Cancellations result in credit shells rather than cash refunds, and fees may consume most of the ticket value.
5. What happens if I miss my Vietjet flight?
If you miss your flight without canceling before the deadline, Vietjet classifies you as a no-show. You forfeit 100% of the ticket value and receive no refund or credit.
6. How do I speak to a real person at Vietjet Air?
Call Vietjet's 24/7 international hotline at +1-855-662-5620. Wait times may be longer during peak travel seasons. For faster service, use the online Manage Booking portal.
7. Can I change a passenger name on a Vietjet ticket?
Name changes are only permitted for SkyBoss and Business fares. The fee ranges from $14 to $36 USD depending on the route. Eco and Deluxe fares do not allow name changes at all.
8. Does travel insurance cover Vietjet cancellation fees?
Many third-party travel insurance policies cover cancellation fees for covered reasons such as illness, family emergency, or jury duty. Review your policy terms carefully. Vietjet does not offer its own travel insurance.
9. Can I cancel a Vietjet flight booked with a promotional or sale fare?
Promotional and sale fares typically have the strictest cancellation rules. In most cases, these fares cannot be canceled or changed at all. Review your fare conditions at the time of booking.
10. How long does it take to receive a refund from Vietjet?
For cancellations within the 24-hour window, refunds typically process within 7 to 21 business days. For credit shells, the amount is usually available within 7 business days after cancellation.
Summing Up
Vietjet Air offers competitive pricing for travel across Asia, but their cancellation policy rewards travelers who book with confidence and plan ahead. The travel advisors at Airlines Deals Hub can help you make the best choices for your needs and budget because they are knowledgeable about these regulations. You can approach them at +1-855-662-5620 for direct, amiable, and knowledgeable travel assistance. The most important rule is simple: review your fare class carefully before purchase, and cancel before the deadline if your plans change.
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Disclaimer: Airline policies are subject to change. This information is based on guidelines effective March/April 2026. Always verify your specific fare rules on your booking confirmation or the official website. For those who get lost in the complexities, businesses such as AirlinesDealsHub (+1-855-662-5620) specialise in handling urgent cancellations, ensuring you do not miss the deadline.
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